Titans Direct – Account Recovery

On the Titans Direct login page, you’ll see the username field with no password.
Enter your username and click Continue.

This will bring you to the screen below, enter your username and password and click the Sign In button or press Enter only once. Multiple clicks will invalidate your session:

This login screen also has the password reset function. Click on the Forgot Password link to reset your password by email.

Enter your username and an email will be sent with a link to ‘Reset Password’, the email will look like this and will be sent from the eisadmin@ccm.edu account:


The Reset Password link will lead to the page below.
Enter a password of at least 8 characters for Students and at least 15 characters for Faculty/Staff and click Submit.

This password change will immediately apply to everywhere you use your CCM account to login.

Proxy Users

If you have setup a proxy user with an account in Titans Direct, they will enter that proxy account username received in the email sent to their email account you specified.
The login screen will then drop down a password field so they can login. They’ll also be able to reset their proxy user password using the link below.